This will help gloCOM to identify and configure Polycom phones. Provide the phone's IP address and click Configure. NOTE: If you use Polycom phones, click on 'My desk phone is Polycom'. Selecting the checkboxes for both desk phone and softphone will allow users to switch between devices when initiating a call and also to pick which device they would like to answer incoming calls on.
If you choose desk phone, you can control calls on your IP desk phone from your computer. If you choose softphone, you will be able to place and receive calls using your computer. You may choose between Office, Business, Agent (Call Center), or Supervisor (Call Center). Users are required to change this password on login and once changed it is hashed and unknown for all administrators of the system. Your password has to be at least 8 characters and 85% secure. Otherwise, a Change Password pop-up window will appear telling you to change your password since this is the first time you are logging in. If the account details are wrong, a red warning will appear. NOTE: In gloCOM 4.2, instead of an extension and secret, users will provide the e-mail addressed associated with the extension and their password.Īfter you click Next, gloCOM will try to connect to the specified server with the user's account details.
SIP proxy (leave empty to use server settings)
E-mail, example: User password, example: 93sU2e_2% Account details Make sure you have received your account details from your system administrator or account manager. Once you finish with the configuration, the chosen browser will open automatically, directing you to the plugin download page.Ģ. Select your preferred web browser to download the corresponding plugin.To continue with the configuration click the Next button. After the installation process, you need to configure gloCOM.Ĭlick on the gloCOM icon and the Profile wizard will appear.